Technology | 08.05.20
Telehealth Best Practices: Building a Long-Term Workflow
Medical Economics (07/20/20) Ramney, Ted
There are certain best practices for successfully integrating telehealth into care delivery. This includes ensuring that telemedicine systems are as simple to introduce and manage as possible. Practices should have a clear plan for pre- and post-visit communication that reduces the burden on office staff. It helps to standardize telehealth workflows, as complexity and room for error increase when each provider is using a different platform. Telemedicine is more complicated than any single-use solution, however, and practices should not sacrifice care quality to fit everything into a video visit. Transparent reporting and documentation is critical for telehealth visits, especially as payers start to implement more restrictions. Practices should also maintain high levels of security when using telehealth to ensure no HIPAA compliance issues arise.
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