Technology | 04.27.22
Startup Helps Doctors, Patients Understand One Another in 240 Languages
by The Waterloo Region Record
Voyce provides medical-translation services that enable communications between doctors and patients at hospitals in 240 languages. St. Mary's General Hospital in Kitchener is just one facility that uses the Toronto-based startup's services. Users employ a special iPad on the articulated arm of a wheeled stand. St. Mary's previously used a U.S.-based service that provided special phones with two sets of headphones for doctors and patients. Getting an interpreter, though, could take 20 minutes or longer. To get an interpreter onscreen via Voyce, someone utters the name of the language to be translated into the iPad. Usually within seconds a headset-wearing interpreter appears. Improving interpreting services is essential to enhancing access to medical care amid an increasingly diverse populace.