Patient Safety | 05.11.20
Preparing Now for Patient Access Post-COVID-19
Physicians Practice (04/28/20) Wagner, Rose
Mastering patient access in the aftermath of COVID-19 will require a structured, data-driven approach. This includes analyzing the past 12 months of pre-COVID-19 patient volumes, which will help practice administrators staff appropriately for the future. Preparing to handle patient backlog needs to be a top priority. Practices should consider any telehealth visits that have taken place in the interim that may need follow-up. Once a pre-COVID-19 patient volume is established, this should be treated as a minimum number of slots on which to base expanded schedules. Finally, practices should prioritize which patients to contact first when clinics re-open, stratifying patients by diagnosis, risk, or in order of first canceled visits.
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