Patient Safety | 05.14.21
Post-Pandemic, Majority of Patients Say They Prefer In-Person Care, Survey Finds
A survey of 1,000 people conducted on behalf of patient-experience software vendor Kyruus found most consumers still favor in-person care for long-term needs, while almost one-third are more likely to opt for virtual visits now than before the pandemic. Nearly two-thirds say telehealth access will be a factor in deciding where to get care in the future. According to the poll, 62 percent of respondents had a virtual care visit from March 2019 through March 2020, which was a first-time experience for 71 percent. In terms of mental healthcare and routine care especially, more than 40 percent of respondents preferred to access services virtually or through a mix of virtual and in-person visits. "This research underscores the importance of coupling clinical and consumer perspectives to maximize how much of the pandemic-driven innovation remains permanently," concluded Kyruus chief medical officer Erin Jospe.
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