Leadership

MSP Week 2025 Writing Contest: Part 1

By NAMSS Members

Happy MSP Week! As part of the 2025 celebration, we invited MSPs from across the NAMSS community to submit their thoughts and reflections about their profession in the form of poetry and articles. Keep an eye on Gateway throughout the week to read all of the submissions and embrace your MSP pride! 

The Invisible Promise

By Ginny McCall, CPCS

Before a patient ever meets their provider, before a diagnosis is made or a life is changed, a medical services professional has already played a part in their story. Our work begins long before patient care ever begins. It lives quietly in the background, where trust and safety are built piece by piece through the details that no one else sees.

We may not wear scrubs or stethoscopes, but our fingerprints are on every life that enters our hospitals. Our work lives quietly in the details that no one sees with the verifications, the background checks, the policies that keep care moving safely forward. They may look like routine steps, but each one holds a story.

I am proud to be a medical services professional because I see the human side of every file. Behind every application is a life of dedication and sacrifice. A physician who stayed up all night studying for boards; the nurse practitioner who worked two jobs to pay for school; the surgeon who carries the weight of every patient they could not save. These are not just credentials. They are people who have given their lives to care for others, and it is our responsibility to honor that.

Patient safety will always be our foundation. It is the reason our role exists. But I have also learned that true safety means caring for the people who deliver care, too. The stress, the fatigue, the long hours, the quiet grief that comes with being human in healthcare are all part of the story. We are in a position to notice, to protect not only the patient, but the provider, the colleague, the human being. We can create systems that are fair and kind.

There are no headlines for the work we do. No spotlight when a credentialing process runs flawlessly or a potential risk is caught before it becomes a problem. But quiet success is still success. And I have come to believe that the best kind of impact is the kind no one sees — the kind that keeps people safe without them ever knowing they were at risk.

Every time a board meeting ends and the decisions are made, I pause for a moment. Behind every name approved are months of careful work, collaboration, and care. It is not just a process completed. It is a promise to uphold safety, to lead with compassion, and to never lose sight of the people behind the paperwork.

That is what it means to be a medical services professional. And that is why I am proud to be one.

Title: Untitled

Author: Veronica Reyes

With passion igniting each service we render,
Our clients depend on us, a trust we must tender.
Through digital storms and data's vast sea,
We navigate challenges, set minds free.

With pride in our craft, we embrace every call.
Building connections, we rise, we won't fall.
From servers to clouds, we orchestrate grace,
Innovators at heart, we carve out our place.

A partner, a guide, we influence their fate,
Transforming their journeys, we create and innovate.
With each ticket resolved, each network secured,
The impact we yield is profound and assured.

So here's to the MSPs, fierce in our quest.
With dedication unyielding, we give our best.
In the land of the digital, we make our mark bold.
Through pride, passion, and impact, our stories unfold.